Legal
Privacy
Policy.
Heiser Counseling ("we," "our," or "us") is committed to protecting your privacy. This policy explains what information we collect through this website, how we use it, and your rights regarding that information. For information about how we handle your protected health information as a healthcare provider, please see our HIPAA Notice of Privacy Practices.
1. Information We Collect
Information You Provide
When you submit an appointment request or contact form on this website, we collect the information you voluntarily provide, which may include your name, email address, phone number, and any message content you include.
Information Collected Automatically
Like most websites, this site may collect certain technical information automatically when you visit, including your IP address, browser type, pages visited, and time spent on the site. This information is used to maintain and improve the site and does not personally identify you.
Third-Party Services
This website uses the following third-party services that may collect data:
- Google Analytics — measures how visitors use the site (pages viewed, approximate location, device type, and whether a contact form was sent or the phone number was tapped). It sets cookies to recognize returning browsers. We do not send your name, contact details, or message content to Google Analytics. You can opt out with Google's browser add-on or by blocking cookies.
- Web3Forms — the contact and appointment forms are delivered by email through Web3Forms, which processes the information you enter in order to send it to us.
- Google Fonts — font files are loaded from Google's servers, which may log your IP address.
- WordPress CMS — blog and press content is served from a WordPress installation. Content requests may be logged by the hosting provider.
2. How We Use Your Information
Information you provide through this website is used solely to:
- Respond to your inquiry or appointment request
- Communicate with you about services
- Maintain and improve the website
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. HIPAA and Health Information
Heiser Counseling is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) you share with us in the context of receiving or inquiring about mental health services is governed by our HIPAA Notice of Privacy Practices, which takes precedence over this general privacy policy for such information.
We strongly encourage you not to share sensitive health information through general contact forms on this website. Please call us directly or use secure, HIPAA-compliant communication channels for sensitive health matters.
4. Data Retention
We retain website inquiry information for as long as necessary to respond to your request and fulfill any legal obligations. Clinical records are retained in accordance with Texas and Washington State licensing requirements and HIPAA.
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal obligations
- Opt out of any communications from us
To exercise these rights, contact us at destany@heisercounseling.com.
6. Cookies
This website uses Google Analytics cookies to understand how the site is used, as described in section 1. It does not use advertising cookies. Session-level technical cookies may also be set by the browser or hosting infrastructure for basic site functionality. You can block or delete cookies in your browser settings; the site will still work.
7. Children's Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us immediately.
8. Changes to This Policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of this website following any changes constitutes your acceptance of the revised policy.
9. Contact
For questions about this privacy policy or how we handle your information:
Heiser Counseling
Destany Schadder, LPC, R-DMT, MA
800 S. FM 1626, Suite 102, Buda, TX 78610
512-937-3991
destany@heisercounseling.com